Transaction Monitoring and Financial Crime Investigations: Review and disposition transaction-monitoring alerts; investigate unusual or potentially suspicious activity; and prepare well-supported SAR recommendations and escalation memos. Review sanctions, PEP, and other high-risk escalations, maintaining clear and audit-ready case documentation.

Consumer Compliance: Translate applicable U.S. federal and state consumer-financial laws, regulations and card-network requirements into practical procedures and controls. Provide guidance on customer communications, disclosures, marketing, complaints, disputes, error resolution and servicing practices.

Product Compliance Advisory: Advise Product, Operations, Legal and Engineering throughout product development and change-management processes. Identify compliance risks, define requirements, review proposed customer experiences and controls, and support the compliant launch of new products, features and partnerships.

Control and Process Improvement: Identify gaps and improve KYC/KYB, transaction-monitoring, sanctions-screening and regulatory-reporting processes. Use alert volumes, false-positive rates, QA findings and emerging typologies to recommend more effective and scalable controls.

Stakeholder Management: Support audits, examinations and information requests, and act as a day-to-day compliance contact for banking partners and internal stakeholders. Prepare accurate, audit-ready documentation and escalate material issues to Compliance leadership.

Office Policy: 3 days a week in our New York City offices.

US Compliance Operations Manager

Responsibilities

Qualification

Required

Benefits

Company

Arq

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