Customer Support Agent

São Paulo · Remotefull timeRemoteentryH1B: no

Arq The Customer Support Agent handles customer complaints efficiently, providing tailored solutions and collaborating with the team to solve problems and propose product improvements. The role requires fluency in English and Spanish and/or Portuguese and at least 2 years of customer support experience.

Responsibilities

Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

Qualification

Problem Solving skillsResourcefulnessAbility to work well as part of a team

Required

Fluency in English and Spanish and/or Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
Resourcefulness, with attention to detail and due diligence