Head of Implementation at Relevance AI · LumiJobs

Responsibilities

We’re hiring a Head of Implementation for our Americas region to turn high‐value AI use cases for our customers into real, measurable outcomes. Based in San Francisco, you’ll sit at the intersection of pre-sale and post-sale — engaging with prospective customers during the trial phase to set expectations and plan the implementation motion, then owning end-to-end delivery once contracts are signed.
You’ll lead a high-impact implementation team that serves as a strategic thought partner to our customers’ executives and domain experts: co-creating deployment and adoption roadmaps, shaping scope, and driving value realization. You’ll also own the operational backbone of the team - capacity planning, project tracking, staffing coverage, and continuous process improvement as our motion evolves.
Within Relevance AI, you’ll collaborate cross-functionally with customer success, product, solutions engineering, and account teams to ensure agents and use cases are integrated, adopted, and scaled.
Build the organizational skills and processes so that your team can:
consistently co-create high-impact AI adoption roadmaps with customers by articulating the “art of the possible” and establishing a clear path to value for the customers first use cases with Relevance AI.
deeply understand each customer’s domain and business processes to prioritize the most impactful use cases for initial deployment.
frame problems and scope the customer’s initial deployments with executives and SMEs; define success metrics and guardrails.
drive change management within our customers for their initial use cases: design onboarding materials, train users, monitor adoption, and close feedback loops.
measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.
Oversee initial implementations for our Enterprise customers and ensure consistently excellent implementations that not only deliver successful agentic AI use cases but which also prepare the customer to identify and deliver new agentic use cases on their own
Translate between customer needs and our product offerings to align internal organizations to best enable the seamless implementation of Relevance AI’s enterprise customers.
Establish implementation processes and operating artifacts: deployment plans, playbooks/runbooks, value trackers, and stakeholder cadences.

Head of Implementation

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Relevance AI

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