Customer Success Manager - SF

Required

• 3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
• Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
• Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
• Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
• Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.
• Strong AI literacy and the ability to speak credibly about AI transformation with enterprise customers.
• Product fluency or the ability to quickly become conversant in a technical platform without needing to be the primary technical builder.
• Collaborative approach and comfort working cross-functionally with post-sales, sales, and technical partners in a fast-moving environment.