Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion

Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives

Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value

Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc

Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer

Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.

Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value

A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers

You take the time to listen and comprehend but are also a conversation starter.

Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment

Customer Success Engineer, Chicago

Responsibilities

Qualification

Required

Benefits

Company

Cribl

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