Senior Pre- & Post-Sales Customer Engineer, Enterprise

Required

• Beyond the qualifications, we hire through a specific lens. These aren t buzzwords; they re the things we ll actually look for in how you talk about your work.
• You re a builder, not a maintainer.
• You re most energized when there isn t a clear path yet, and you get to define it. You don t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
• You re AI-curious - genuinely.
• You re not using AI tools occasionally. You re rewiring how you work around them. You re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.