Professional Services Consultant

Required

• Beyond the qualifications, we hire through a specific lens. These aren t buzzwords; they re the things we ll actually look for in how you talk about your work.
• You re a builder, not a maintainer.
• You re most energized when there isn t a clear path yet, and you get to define it. You don t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
• You re AI-curious - genuinely.
• You re not using AI tools occasionally. You re rewiring how you work around them. You re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
• 3+ years of experience in consulting, implementation, customer success, professional services, or a customer-facing SaaS role.
• Experience leading customer engagements, managing multiple projects simultaneously, and maintaining quality, customer satisfaction, scope, and delivery timelines.
• Strong communication, facilitation, and stakeholder management skills, with the ability to build trust across practitioners, leaders, and executive sponsors.
• Ability to translate customer goals, challenges, and success metrics into practical implementation approaches that drive measurable outcomes.
• Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical solutions such as in-app tagging, Pendo installation, and guide building.
• Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.
• Experience with REST APIs, webhooks, and event-driven architectures.