To support Trustpilot’s rapid expansion, we’re looking for a skilled and service-minded Business Support Agent to join our team in New York.

Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot enables consumers to choose with confidence while enabling companies to grow their businesses. Behind our global growth is a motivated, international team working in a thriving, fun, vibrant environment. Does this sound like your kind of workplace?

Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers.

Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English

Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to

Assist our customers with any technical issues that are preventing them from setting up / using our services.

Build and maintain “best practices” and self-service guides enabling customers to solve future issues

Work closely with New Business, Customer Success, and Product teams to ensure the best service for customers

Work quickly and efficiently to ensure all customers and consumers receive support promptly

Be comfortable with both B2B and B2C support and familiar with tools such as Zendesk, Salesforce, Slack, Jira, and eCommerce solutions.

Provide effective teamwork with Support Agents on a global plan

Business Support Agent

Responsibilities

Qualification

Required

Benefits

Company

Trustpilot

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