Customer Success Manager

Required

• You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage, and best practices.
• Strong communication and relationship-building skills across multiple stakeholder levels.
• Comfortable working with data and insights to identify trends, risks, and opportunities.
• Highly organized with excellent follow-through and attention to detail.
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.
• What’s in it for you
• A competitive base salary ranging from $65,000-77,000 gross per year plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits.
• A range of flexible working options to dedicate time to what matters to you