Vice President, Commercial Operations at Omada Health · LumiJobs

Responsibilities

Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team.
Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments.
Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms.
Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve, pipeline insights, rep productivity, and GTM decision‐making, while establishing clear governance for data quality, model usage, and change management across the commercial organization.
Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities.
Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight.
Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products.
Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity.
Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency.
Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time.

Qualification

Bachelor’s degree in BusinessDeep expertise in sales forecastingHigh degree of systems fluencyA strategicA culture builder who cultivates trust

Required

Bachelor’s degree in Business, Engineering, or related field required; Master of Business Administration (MBA) or equivalent preferred.
15+ years of progressive experience in commercial, revenue, or sales operations, with at least 5–7 years leading multi-disciplinary operations teams in a high-growth, B2B or B2B2C environment.
Demonstrated success operating in both scaled public companies and fast-paced growth environments, ideally within healthcare, digital health, health tech, or a similarly complex, regulated industry.
Deep expertise in sales forecasting, pipeline analysis, and commercial performance management, including building forecasting and reporting frameworks that are trusted at board and executive levels.
Proven track record leading Revenue Operations and/or Commercial Effectiveness functions, including ownership of sales compensation, sales methodology, enablement programs, and GTM tooling.
Strong understanding of cross-functional interdependencies between Sales, Marketing, Customer Success, Product, Finance, and Operations in delivering a clear and accurate commercial forecast.
High degree of systems fluency: expert-level comfort with Salesforce and sales productivity tools, experience integrating data from multiple systems to drive insights and decision-making.
Experience innovating with AI and data-driven technologies in commercial or revenue operations, including using AI to optimize forecasting, enablement, or sales productivity, and thoughtfully managing change as these tools are adopted across the team
A strategic, enterprise-minded leader who can translate long-term business strategies into multi-year plans, lean into both strategy and execution, and navigate the organization through ambiguity, market change, and competing priorities.
A culture builder who cultivates trust, leads with Omada’s values, and inspires teams by connecting commercial priorities to our mission and the impact we have on partners and members.

Vice President, Commercial Operations

Responsibilities

Qualification

Required

Benefits

Company

Omada Health

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