Assort Health builds specialty-specific AI agents for patient access — scheduling, triage, intake, referrals, refills, eligibility, and payments. We recently raised a $120M Series C led by Menlo Ventures at a $1.2B valuation, and revenue has grown 20x in 15 months.

We're hiring our first dedicated post-sales Enablement Manager to build the systems that let Implementation, Customer Success, and Support scale with that growth. Sold deals now outpace our ability to onboard the people who deliver them. Your job is to close that gap.

Ramp. Onboarding for Implementation, CSM, and Support hires. Time-to-productivity is your headline metric.

Certification. Skills validation before anyone touches a live account — agent building and configuration, metric and value presentation, go-live execution, and escalation handling.

Playbooks. Repeatable motions for implementation, customer onboarding, go-live, and ongoing account management.

Health system readiness. As we move upmarket into health systems and academic medical centers, build the playbook for multi-site, multi-specialty deployments.

Gap analysis and feedback loop. Partner with Product, Engineering, Sales, and post-sales leadership to identify gaps in post-sales performance and translate them into enablement priorities — and route recurring customer friction back to those same teams.

Recurring enablement. Ongoing sessions across post-sales teams covering new workflows, product changes, and skill refreshers, so knowledge doesn't decay after onboarding.

Knowledge system. One source of truth for runbooks, integration guides, and escalation paths. Own the architecture, not just the content.

Coaching layer. Call and ticket review cadence with frontline managers; turn patterns into targeted interventions.

Measurement. Tie enablement to time-to-live, first-call resolution, PSAT, churn, and NRR.

Enablement Manager, Post-Sales

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Assort Health

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