Senior Customer Success Manager at Vibe · LumiJobs
senior
$140k–$170k
H1B: no
Responsibilities
You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you're not just managing accounts, you're building the partnerships that define what great looks like in streaming TV advertising. We're scaling our enterprise business aggressively in 2026, and we need someone who can carry a book of business with both strategic depth and operational precision. Three reasons to want this: real ownership over revenue outcomes, a direct line into how the product evolves, and front-row access to a category being built in real time.
Own the Customer Relationship
Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform
Drive Revenue Outcomes
Own renewal and expansion targets across your book of business
Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
Forecast account health accurately and act early on risk signals
Deliver Campaign Excellence
Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
Qualification
Experience with LookerAt Vibe
Required
5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
Proven track record of hitting retention and expansion targets across a named account portfolio
Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is
Preferred
Experience with Looker, Planhat, or similar customer success/analytics tooling
Background in connected TV (CTV) or streaming TV advertising specifically
Experience building or improving CS processes at a high-growth SaaS or platform company
At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions.
You'll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort.
This is a high-performance environment with high-performance rewards: you'll work alongside people who push you, with real ownership over hard problems in a market that's moving fast.
If that sounds like the best version of your career, we want to meet you.
