Checkr Customer Support Specialist at Checkr's Truework team delivering timely, empathetic support across multiple channels. Responsible for troubleshooting technical issues and collaborating cross-functionally to improve the customer journey.
Responsibilities
Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
Exceptional verbal and written communication skills with strong active listening and reading comprehension
Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
Demonstrated resilience, self-management, and commitment to continuous learning and improvement
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
