As part of Middesk’s Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise. Your contributions will have a direct impact on how our customers use the Middesk product.

We’re looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations. As a support associate, you’ll form a critical piece of our support experience and have the opportunity to help us in continually developing a product that our customers love by supporting our customers daily, listening to their feedback and being a voice for our customers internally.

For this role, there is an expectation of being onsite in our NY office five days per week. Candidates should be within a commutable distance, as we value in-person collaboration and building strong team connections.

Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues

Handle customer questions from start to finish autonomously

Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support

Contribute to documentation, internally about our products and externally for our customers

Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures

Support Associate

Responsibilities

Qualification

Required

Company

Middesk

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