Your responsibilities

Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution

Translating business requirements into technical solutions, and translating complex technical concepts into simple language

Troubleshoot challenges that customers experience as they set up their systems

Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations

Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation

Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

Qualities we look for

Strong work experience in a post-sales / implementation / professional services role from within the SaaS industry.

Essential technical knowledge includes:

SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable

Deployment support - eg. browser extension deployment - Intune - GPO

Technical Solutions Manager

Responsibilities

Benefits

Company

Deepl

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