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Pagerduty· Posted 2026-06-15

Deal Desk Specialist

Remote (USA)full timeRemote

entry

$75k–$113k

H1B: yes

Pagerduty Deal Desk Specialist at PagerDuty works cross-functionally with Sales, Finance, Marketing, Security, and IT to streamline the Lead-To-Cash flow. The role involves serving as a trusted advisor to Sales teams, educating on processes, and driving sales process improvements.

Responsibilities

Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
Intake triage of Deal Desk SFDC Queue
Respond with urgency and be able proactively prioritize your workload.
Identify and explore opportunities for sales process improvements and help drive enablement efforts
Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
Identify and resolve issues that could prevent deals from closing in a timely manner
Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
Report, track and follow-up on system related issues affecting your tasks until resolution
Assist with deal enablement and maintaining documentation
Drive special projects in data quality assurance across key areas of our sales team

Qualification

Bachelor’s degreeStrong business acumenProficient with SFDC CPQ

Required

Bachelor’s degree
2+ year of experience in Sales Operations, Sales Enablement or Deal Desk

Preferred

Comfortable with change and an ability to thrive in a fast-moving environment
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational, time management skills and attention to detail
Proficient with SFDC CPQ, Google and Microsoft Office products
Ability to process a high volume of transactions with accuracy and integrity
Flexible to extend/shift working hours to accommodate the business
The base salary range for this position is $75,000.00 - $113,300.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Benefits

PTO
Equity/RSU
Parental Leave
Wellness
Flexible Work

Company

Pagerduty

View company page

10000+ employees

Industrial

Founded 1892

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Bachelor’s degreeStrong business acumenProficient with SFDC CPQ

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