Enterprise Support Specialist

Remote, USfull timeRemote

mid

H1B: no

Branch Enterprise Support Specialist at Branch coordinates solutions for customers by troubleshooting technical issues and maintaining feedback loops to support retention. The role involves investigating integrations, triaging issues, and partnering with multiple teams to ensure timely resolution.

Responsibilities

We re looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch.
Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
Investigate and resolve technical issues stemming from integrations.
Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
Understand the customer experience and identify areas to improve the product and/or operations.
Requires phone support and customer callbacks.

Qualification

Proficient in Excel / Google SheetsProblem Solver - Ability to identify

Required

Previous B2B support experience in SaaS and/or fintech
Project management experience (preferred)
Proficient in Excel / Google Sheets
Excellent communicator both verbal and written
Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
Coachable - Open to feedback and can show improvement
Experience with Zendesk support software a plus

Benefits

Dental
Vision
401(k)
Equity/RSU
Parental Leave
Wellness

Company

Branch

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

More roles at Branch

Lifecycle Marketing Manager

Remote, US

Cloud Operations Engineer

Remote, US

Assistant General Counsel

Remote, US

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

Proficient in Excel / Google SheetsProblem Solver - Ability to identify

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site