Head of Customer Implementation

Required

• You’ve evolved an implementation or delivery methodology across customers with different levels of complexity, and can show the impact your changes had on areas such as time to go-live, customer satisfaction, delivery quality or team efficiency.
• You’re comfortable working alongside Sales in complex pre-sales conversations and building relationships with senior customer stakeholders, including when navigating challenging conversations.
• You understand how implementation influences adoption, retention and growth, and bring that commercial understanding to how you lead the function and make decisions.
• You care about developing people across technical and customer-facing roles, with experience helping managers become stronger coaches and building leadership capability within a team.
• You work collaboratively across teams and can build alignment with Sales, Solutions Engineering, Customer Success and other stakeholders, communicating clearly with different audiences.