Enterprise Customer Success Manager at Toogoodtogo · LumiJobs

Responsibilities

As a Enterprise Customer Success Manager, you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.
Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
Provide Consultative Support: Offer expert recommendations on food-saving practices
Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.
As a proactive, organized and experienced “quarterback”, you will excel in the following areas:
Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.
Value & Solution Selling: Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross-selling.

Enterprise Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Toogoodtogo

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