Starlink Enterprise Account Director, Aviation at SpaceX · LumiJobs
senior
$180k–$260k
H1B: no
SpaceX The Starlink Enterprise Account Director manages strategic aviation enterprise customers from contract signature through activation and ongoing account management. They ensure customer satisfaction and drive revenue growth.
Responsibilities
Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
Qualification
Excellent empathy
Required
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
8+ years of experience in a customer-facing role
Preferred
Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or Dealers
Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
