Cssmerge The Lead Operations Specialist supervises and leads employees during daily operations at a busy CloudKitchens facility. This role manages staffing, scheduling, training, and ensures operational efficiency.
Responsibilities
Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.
As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.
Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.
Employee Management
Supervise and lead employees during daily operations.
Provide direction, coaching, and support to team members.
Monitor employee performance, productivity, attendance, and punctuality.
Address performance concerns, attendance issues, and policy violations appropriately.
Hold employees accountable for following company policies and procedures.
Recognize strong performance and help develop employees for additional responsibilities.
Maintain a professional, respectful, and productive work environment.
Scheduling & Staffing
Qualification
Comfortable using scheduling
Required
Previous supervisory or team-lead experience preferred.
Experience managing employee schedules and staffing.
Strong communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and problem-solving skills.
Ability to hold employees accountable while maintaining a positive work environment.
Comfortable using scheduling, timekeeping, and communication systems.
