Senior IT Support Engineer

San Franciscofull timeRemote

senior

H1B: yes

Checkr Senior IT Support Engineer at Checkr responsible for providing world-class technical support and ensuring the reliability and performance of local IT infrastructure. This role requires onsite presence in San Francisco at least 4 days per week and focuses on process and documentation.

Responsibilities

Onsite Support
Serve as the primary onsite support lead for our San Francisco office, ensuring the reliability and performance of all local IT infrastructure.
Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes.
Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT with-in the San Francisco office.
Incident Problem Management
Maintain precise and up-to-date ticketing and project reports within IT systems.
Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers.
Participate in an on-call rotation.
Perform advanced troubleshooting and in-depth diagnostics to identify the root cause of systemic issues.
Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence.
Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions.
Knowledge Skill Development

Qualification

Comfortable with enterprise networkingExceptional interpersonal skills

Required

Experience providing exceptional technology support in a start-up and/or corporate environment
Comfortable with enterprise networking
Comfortable with conference room technology
Comfortable with computer troubleshooting
Ability to work onsite at least 4 days per week
Exceptional interpersonal skills
Strong focus on process and documentation
Independent worker who completes tasks right the first time

Benefits

Dental
Vision
PTO
Equity/RSU
Wellness

Company

Checkr

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

More roles at Checkr

Customer Support Specialist

Nashville

Senior Manager Data Science, Revenue & Growth

San Francisco

Senior Internal Communications Manager

San Francisco

Senior Field Marketing Manager

San Francisco

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

Comfortable with enterprise networkingExceptional interpersonal skills

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site