Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience

Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives

Evolve customer-accessible audit logs to be enterprise ready

Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface

Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion

Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap

Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture

Translate ambiguous business questions into clear product surfaces

WHAT YOU'LL BRING

4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience

Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs

AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like

Senior Product Manager, Customer Insights

Responsibilities

Company

Mural

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