Staff Customer Success Manager at Buildkite · LumiJobs · LumiJobs

Responsibilities

Strategic Account Leadership
Account Ownership: Own end-to-end relationships on Buildkite s most strategic accounts — multi-org, multi-BU, and reference-tier customers with significant ARR concentration — as the customer s single accountable partner at Buildkite.
Value Realization: Drive measurable business outcomes from the Buildkite investment at the scale and complexity that Buildkite s most strategic accounts require — aligning each account s success plan to enterprise-wide engineering and business goals.
Internal Orchestration: Mobilize the full Buildkite organization — Account Executives, Technical Account Managers, Solutions, Product, Engineering, Marketing, and Executive Leadership — across complex multi-stakeholder accounts so the customer experiences one cohesive Buildkite.
Cadence Design: Right-size engagement on accounts where every stakeholder is senior and every interaction matters — calibrating cadence so the partnership earns its place on the customer s calendar without over-engineering it.
Strategic Direction: Contribute to the strategic direction of the Customer Success function in partnership with the Director of Customer Success — informing how Buildkite covers, supports, and grows its most important customers.
Executive Influence and Customer Partnership
C-Suite Engagement: Drive C-suite, CTO, and board-level engagement on customer outcomes and strategic direction — comfortable as the Buildkite executive presence on the account.
Business Translation: Translate platform investment into board-level business outcomes, in the language the customer s executives use with their own leadership and board.
Executive Business Reviews: Lead the EBR cadence with the AE and TAM at the executive tier — bringing the value narrative, customer readiness, and forward-looking strategy that keeps the most strategic partnerships on track.
Customer Advocacy: Amplify the voice of Buildkite s most strategic customers inside Buildkite — ensuring Product, Engineering, and Executive Leadership stay focused on what matters most to the accounts that shape the company s direction.
Stakeholder Navigation: Navigate the most complex internal and customer organizations — driving consensus, surfacing blockers, and aligning stakeholders at every level to the outcomes the partnership depends on.

Staff Customer Success Manager

Responsibilities

Qualification

Preferred

Company

Buildkite

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