Klaviyo Lead the strategy, team, and technology experiences for production and collaboration technology at Klaviyo. Own global strategy and roadmap for audiovisual systems, conference rooms, collaboration technology, and related infrastructure.
Responsibilities
Own the global strategy and roadmap for production, audiovisual systems, conference rooms, collaboration technology, digital signage, and related infrastructure
Set the standard for how Klaviyo produces high-profile company moments including executive meetings, town halls, broadcasts, internal events, and hybrid experiences
Ensure Klaviyo’s collaboration technology environment is intuitive, reliable, scalable, and built around how Klaviyos actually work
Partner with Communications, Workplace Experience, Events, executive leadership, IT, Networking, Security, and other teams to align technology investments with company priorities
Own production and collaboration technology budgets, vendor strategy, equipment lifecycle planning, and major technology investments
Establish clear operating standards, service expectations, metrics, and accountability across the function
Use operational data, incident trends, production retrospectives, and employee feedback to continuously improve the experience
Guide AV and collaboration technology strategy for new workplaces, renovations, studios, and major infrastructure projects
Build scalable systems, playbooks, standards, and processes so excellent execution is repeatable rather than dependent on heroics
Create clarity around priorities and resource allocation, particularly when production demands, technical issues, and project work compete for the team’s attention
Serve as the senior escalation point for critical production and collaboration technology issues while empowering the team to own problems and make decisions
Qualification
Familiarity with OfficeSpaceExperienced managing complex budgetsEnergized by building something betterWilling to travel up to 20%Massachusetts Applicants
Required
8+ years of progressive experience in live production, broadcast, audiovisual technology, collaboration technology, or a related field
Equally comfortable defining a long-term technology strategy and rolling up your sleeves when an important production needs help.
Strong experience with core technologies/applications such as Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira), with an emphasis on how they integrate with AV systems.
Familiarity with OfficeSpace, Freshservice, Greetly, Zoom or similar workplace management applications, and their role in optimizing AV resource allocation.
Deep enough technically to lead experienced production and AV professionals and make informed decisions about architecture, systems, vendors, and investment.
A strong operator who builds systems rather than relying on individual heroics.
Experienced managing complex budgets, vendors, technology lifecycles, and cross-functional programs.
An excellent communicator who can translate technical complexity into clear decisions for executives and non-technical partners.
Calm under pressure and comfortable taking ownership when the stakes are high.
Energized by building something better. You challenge legacy approaches, simplify complexity, and continually raise the bar for both the technology and the experience.
