6sense Manager, Customer Success at 6sense leading a team of 7-8 Customer Success Managers managing Upmarket customers with portfolios of $15M-$20M ARR. Responsible for driving retention, adoption, customer value, and operational excellence.
Responsibilities
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.
Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.
Lead and Develop a High-Performing Team
Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.
Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.
Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.
Drive Customer Success Outcomes
Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.
Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.
Qualification
Proven track record of buildingExcellent communicationAbility to thrive in a fast-pacedExperience within MarTechFamiliarity with SalesforceAt 6sense
Required
5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
Proven track record of building, developing, and retaining high-performing teams.
Experience leading teams responsible for customer retention, adoption, and customer outcomes.
Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.
Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
Excellent communication, coaching, and leadership skills.
Demonstrated ability to drive operational rigor and accountability through data-driven management practices.
Strong analytical and problem-solving skills with the ability to translate data into action.
Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.
Ability to thrive in a fast-paced, high-growth environment.
Ability to travel up to 25% for customer meetings, team events, and company programs.
Preferred
Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.
Experience managing teams responsible for portfolios between $15M and $20M in ARR.
Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
Experience helping scale Customer Success organizations, teams, and operating models.
At 6sense, you'll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.
You'll work alongside some of the industry's most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You'll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.
If you're passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we'd love to hear from you.
