We’re looking for a Customer Support Representative to join our growing global support team, with a primary focus on supporting customers across EMEA time zones. In this role, you’ll be on the front lines of the customer experience—handling technical inquiries, maintaining Help Center content, and guiding Freemium customers through onboarding and setup.

This role is ideal for someone early in their career who enjoys technical problem-solving, teaching others, and learning in a fast-paced SaaS environment. As BrightHire continues to scale, you’ll benefit from a flexible remote culture, close collaboration with a high-performing team, and opportunities to grow alongside our Interview Intelligence platform.

Respond to customer inquiries via Slack, email, and chat, providing clear, friendly, and effective guidance on product usage and troubleshooting.

Maintain detailed records of customer interactions, resolutions, and follow-ups to ensure a consistently high-quality support experience.

Develop a deep understanding of BrightHire’s product features and stay up to date on new releases and enhancements.

Educate customers on best practices and optimization strategies, incorporating customer feedback into support insights.

Investigate, diagnose, and resolve technical issues efficiently; escalate and collaborate with Product and Engineering teams on complex or recurring issues.

Contribute to the creation and maintenance of Help Center and knowledge base articles, including step-by-step guides and visual assets.

Partner with the Product team to ensure documentation accurately reflects new features and product changes.

Create short “how-to” video tutorials for the Help Center.

Lead white-glove onboarding and education sessions for Freemium and trial customers, ensuring a smooth and confident start with BrightHire.

What You’ll Bring

Technical Support Representative

Responsibilities

Qualification

Required

Preferred

Company

Brighthire

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