Lead System Administrator

New York Cityfull timeOn Site

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senior

$174k

H1B: yes

Braze Lead Systems Administrator at Braze responsible for technical escalation and ensuring IT service reliability, security, and operational excellence. Lead incident response, root cause analysis, and system improvements through automation and process enhancements.

Responsibilities

We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains.
Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
Own the maintenance, configuration, availability, and business continuity of core IT services
Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
Identify recurring issues, define corrective actions, and implement long-term solutions
Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
Serve as Tier 3 support for macOS, hardware, and network-related issues
Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
Create and maintain IT documentation and contribute to the Knowledge Base
Manage vendor relationships for IT services and tools

Qualification

Comfortable using tools such as JiraDemonstrated experience designingSelf-directedStrong networking fundamentalsBonus Qualifications

Required

A hands-on problem solver who takes ownership and strives for operational excellence
Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration
Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
Comfortable using tools such as Jira, Git, and GAM
Demonstrated experience designing, implementing, and improving IT services
Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery
Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency
Excellent written and verbal communication skills
Strong networking fundamentals, including familiarity with the OSI model
Familiar with software development lifecycle principles
Bonus Qualifications: