Mercury Senior KYC Investigator at Mercury supporting ongoing due diligence and KYC risk program enhancements. Responsible for developing operational processes and partnering cross-functionally to improve KYC workflows.
Responsibilities
Additionally, you will also partner closely with cross-functional teams to evolve Mercury’s KYC program by implementing automation, introducing new controls, and building scalable solutions that improve operational efficiency while minimizing customer friction. This role reports directly to the ODD KYC Lead and is supported by a highly collaborative and experienced Risk team.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Here are some things you’ll do on the job:
Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution
Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology
Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance
Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution
Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic
Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness
Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
Have 2+ years of experience building programs or processes
Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
Qualification
Required
3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
2+ years of experience building programs or processes
Strong understanding of Financial Services or other highly regulated environments
Experience managing customer-facing queues and handling customer escalations
Experience with KYC Verification Software such as Alloy, MidDesk, Socure
