Adyen Strategy & Program Manager at Adyen leads operational integration programs for recent acquisitions Talon.One and Orb. The role involves designing joint customer journeys and driving adoption of scalable processes across global regions.
Responsibilities
Design the joint customer journey: Architect and implement the operating models and standardized processes that define how joint customers are onboarded and serviced.
Global Program development & adoption: Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions.
Solve high-complexity, multi-entity bottlenecks: Drive operational readiness across domains. You will map out complex overlaps and find innovative solutions.
Data-led steering: Own the operational KPI framework for integrations - defining, tracking, and translating metrics into a reliable picture of health.
Cross-functional partnerships: Partner closely with Tech, Commercial, Finance and Compliance to design and deliver a best-in-class customer experience.
Qualification
Strategic operator
Required
5+ years of experience in a combination of a client-facing, technical operations, or strategy/business operations role (e.g., BizOps, Integration/M&A Operations, Program Management, Management Consulting).
Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and global adoption.
Strategic operator, equally comfortable zooming out to connect the dots as well as diving in the detail when necessary. You can conceptualize how a decision in the technical architecture can ripple down to a support ticket bottleneck.
Strong analytical and data-driven decision-making skills, with the ability to translate complex data points into actionable insights.
Exceptional stakeholder management skills, navigating high-stakes alignment discussions with senior leaders across multiple distinct organizations and aligning them under a shared operational vision.
A trusted partner across the organization, capable of building strong relationships and credibility across functions, levels, and partners.
A creative and innovative thinker who thrives in a fast-paced, high-growth environment where playbooks don’t exist.
