Manager, Client Services

Chicago, Illinoisfull timeRemote

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senior

$145k–$166k

H1B: yes

Roku The Manager, Client Services at Roku leads the strategic account management function for the Media & Entertainment portfolio, focusing on coaching Account Managers and driving client success. This role involves cultivating relationships with performance-minded partners and executing high-impact advertising campaigns.

Responsibilities

Provide direct coaching and mentorship to Account Managers, focusing on skill development, career growth, and performance improvement, identifying individual skill gaps and creating personalized development plans.
Conduct regular 1:1s with Account Managers to provide feedback, set individual goals, and support professional development.
Train Account Managers on best practices in client relationship management, campaign strategy, and performance optimization.
Empower Account Managers to independently manage client relationships and make strategic decisions.
Partner with Account Managers to serve as a key point of contact for assigned clients, building and maintaining strong relationships across client direct and agency teams.
Support Account Managers in executing performance advertising solutions that meet client objectives and exceed KPIs.
Guide the team in conducting regular business reviews with clients to assess performance, identify opportunities, and address any issues.
Work alongside Account Managers to drive incremental revenue, upselling opportunities, and revenue retention.
Oversee the day-to-day operational aspects of account management, ensuring efficient processes and resource allocation for your team of Account Managers.
Monitor individual Account Manager performance metrics and reporting to track growth and development.

Qualification

Excellent communication

Required

Support continuous improvement initiatives to enhance service delivery and operational efficiency.
Collaborate with cross-functional teams to ensure seamless campaign execution.
Minimum of 5-7 years of experience in account management within the advertising media industry.
Background working with Media & Entertainment or Theatrical clients.
Experience in managed service type transactions, bonus if that includes knowledge of programmatic, (DSPs, SSPs, DMPs, and ad exchanges)
Proven track record of coaching and developing Account Managers and delivering strong results in a fast-paced environment.
Strong people development skills with the ability to motivate and grow individual contributors.
Excellent communication, coaching, and interpersonal skills.
Hands-on approach with a customer-centric mindset and focus on driving business growth through team development.
Ability to work collaboratively across departments and effectively communicate with stakeholders

Benefits

Medical
Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Roku

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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