Manager II, Professional Services

US | Illinois | Chicagofull timeOn Site

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mid

$125k–$150k

H1B: yes

Opengov The Manager II, Professional Services at OpenGov leads and supports a team responsible for successful deployment of OpenGov solutions. This role ensures implementations are completed on time, within budget, and with high customer satisfaction.

Responsibilities

Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
Gather and share customer feedback to inform internal process improvements and influence product enhancements.
Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

Qualification

Excellent interpersonalStrong leadership skillsAbility to learn domainStrong analytical thinkingFamiliarity with government budgetingStrong Excel skills

Required

Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is highly desirable.
3 years of project delivery experience in a SaaS setting.
Geographic Information Systems (GIS) software experience strongly preferred
Experience working with customers at all organizational levels with a high degree of professionalism and business acumen.
Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
Ability to learn domain, products, and project delivery effectively.
Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows.
Ability to understand and articulate product configuration requirements, process logic, and architecture, as well as build and deliver functional presentations.

Preferred

Experience delivering implementations for government agencies or in regulated public-sector environments.
Familiarity with government budgeting, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related domains.
Geographic Information Systems (GIS) software experience.
Strong Excel skills, including VLOOKUP, pivot tables, and data formatting; experience with ETL tools or workflow automation is a plus.