Founding Enterprise Account Manager

San Franciscofull timeOn Site

Founding Enterprise Account Manager at Recall · LumiJobs

senior

$220k–$235k

H1B: no

Responsibilities

Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
Stay close enough to accounts to catch competitive threats before they become decisions
Turn top account usage patterns into a replicable playbook for other strategic accounts
Cross-sell new features and products as a natural extension of the relationship, not a separate motion
Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
Identify patterns across accounts and feed them back into messaging, product, and sales strategy

4–7 years in a technicalCommercial ownershipStrong judgment and adaptabilityWhy you should joinYou’re energized by being in the room

4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
A specific story about an account you saved before it flagged at-risk
Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Experience working at a startup with fewer than 50 people
At least 2+ years of tenure at one company, not a series of short stints
Strong judgment and adaptability; comfortable building without a playbook
Why you should join
You want to be the first AM and own the entire motion. No inherited playbook, no inherited accounts list.
You love building from scratch and having real ownership over outcomes.
You’re energized by being in the room, whiteboards, quick huddles, and all.