You likely have10 plus years in customer operationsExperience with technical productsComfort operating with ambiguityA strong bias toward action over decksCompliance
Required
We are looking for someone who is opinionated, sharp, and relentlessly customer driven.
You likely have:
10 plus years in customer operations, customer support, or technical operations leadership
Experience scaling ops at a Series A to Series C B2B SaaS or fintech company
Track record building onboarding or support functions from scratch
Experience with technical products, API integrations, and enterprise customers
Comfort operating with ambiguity, speed, and high ownership
A strong bias toward action over decks
Compliance, KYB, KYC, fraud, payments, or regtech background
Experience across global customer bases including LATAM, Africa, SEA, and MENA
Experience building or running a 24/7 or follow-the-sun support operation
Familiarity with support tooling such as Zendesk, Intercom, or Linear
