Product Support Specialist - Text Filter

Required

• 4+ years of experience in Product Support, Trust & Safety, Content Moderation, or a similar operational role within a UGC (User Generated Content) or gaming platform.
• Proficiency in Regular Expressions (Regex) is required. You should be comfortable writing and debugging patterns.
• Excellent written communication skills with the ability to explain complex filtering logic to non-technical users and stakeholders.
• Strong critical thinking skills and the ability to interpret nuance in language, slang, and cultural context to apply safety policies correctly.
• Ability to work in a fast-paced environment where trends change daily; you are comfortable pivoting priorities to address urgent safety concerns.
• Experience in SQL or data analysis tools.
• Fluency in a second language (to assist with international text filtering).
• Previous experience working with developer communities or creator ecosystems.
• Familiarity with JIRA, Zendesk, or similar ticketing and project management tools.
• Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
• Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
• For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.