Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback

Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes

Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution

Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions

Drive account strategy discussions focused on product adoption, expansion, and services delivery

Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization

Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives

Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team

Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness

Manager I, Technical Account Management - Chicago/Denver

Responsibilities

Qualification

Required

Benefits

Company

Datadog

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