Customer Success Manager at Emarketer · LumiJobs · LumiJobs

Responsibilities

As a Customer Success Manager, you ll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. You will help clients maximize the value of their EMARKETER subscriptions through strategic onboarding, proactive engagement, and ongoing relationship support.
This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives. You ll work closely with experienced Account Management leaders while developing expertise in customer success, client engagement, and relationship management.
This is a hybrid role based out of our New York City office, with regular in office expectations.
Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.
The Ideal Candidate Is:
Customer-focused and eager to learn: You actively seek feedback, embrace mentorship, and are committed to helping clients achieve their business objectives while continuously developing your professional skills.
A strong teammate: You enjoy collaborating with others, understand the importance of established processes, and know when to ask for help from colleagues and leadership.
Highly organized and accountable: You can effectively prioritize competing responsibilities, follow through on commitments, and consistently deliver high-quality work.
An excellent communicator: You communicate clearly and professionally, whether conducting client training sessions, presenting information, or building relationships with stakeholders.
Motivated by growth: You re excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.
Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to identify trends, uncover opportunities, and recommend actions that improve customer outcomes.
Adaptable and resilient: You thrive in fast-paced environments and remain effective when priorities shift.

Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Emarketer

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