Director, AI Transformation & Customer Success

Required

• A strategic, customer-obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments.
• Experience building and leading large teams that serve a wide range of customers and stakeholders, ideally across multiple regions and cultures.
• An AI adopter and champion who knows where to embed AI and automation to drive efficiency, and who can guide customers through their own AI journeys.
• Skilled at building and developing teams who act as strategic advisors and technically capable partners, guiding transformational journeys for the business and its customers.
• Data-driven, with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
• Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs.
• A magnetic leader who attracts, develops, and retains top talent while fostering a culture of excellence, curiosity, and collaboration.
• Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
• VEVRAA-Federal Contractor
• If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.