Engine Account Manager acts as a strategic partner managing a large book of business to maintain and expand accounts. Focuses on risk mitigation, product attach rate growth, and customer relationship management.
Responsibilities
We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.
Your success in this role is defined by three core pillars: Maintain & Expand your accounts' GBV, mitigating risk to prevent churn/downsell, and aggressively increase product attach rates across the Engine suite.
Portfolio Stability & Expansion: Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
Co-sell Approach: Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities.
Risk Mitigation: Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
Driving Product Attach Rate: Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
Portfolio Orchestration: Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
Strategic Engagement: Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
Product Advocacy & Training: Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
KPI Excellence: Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.
What You’ll Bring to Engine
Experience: 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
