Responsibilities

As Partner Success Manager, Technology Partners, you will own a portfolio of Engine's technology and distribution partner relationships: OTAs, GDS partners, connectivity and channel partners. You will be the day-to-day technical and commercial point of contact responsible for partner health, integration performance, and revenue growth across your book.
This is a technical account management role. You will run the operating rhythm of your accounts: keeping integrations healthy and content accurate, resolving issues at the root cause with partner and Engine engineering teams, bringing newly signed connections live, and growing the revenue that flows through each partner. Your mandate is to grow and operate the partnerships in your book.
Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners, as the primary relationship owner and day-to-day technical and commercial point of contact
Monitor integration and API health across your book (availability and response times, error rates, throughput against rate limits, look-to-book, booking success) and act before degradation reaches travelers
Own content quality with each partner: availability and rate accuracy, property and room mapping, and data quality. Find where content is missing, stale, and drive the fix
Lead incident escalation for partner-related issues. Triage severity and blast radius, coordinate with partner and Engine engineering teams, work out whether the fault sits with Engine or the partner, and see root-cause analysis and corrective actions through to closure
Onboard and activate new connectivity sources and expanded scopes once signed: requirements, credentials and access, certification and testing, go-live, and early monitoring. Hand off to steady state with clear success criteria
Grow revenue through your partners by improving conversion and booking reliability, expanding content coverage and use cases, and making sure connected content is live, competitive, and actually booked
Run the partner cadence: QBRs, technical and performance reviews, working sessions, and escalation paths. Hold both sides to agreed commitments
Translate partner capabilities, roadmap changes, and API version updates into clear technical requirements for Engine Product and Engineering, and represent Engine's needs in partners' roadmaps
Support leadership on commercial terms and renewals: prepare performance and volume analysis, model incentive and tier programs, track terms and obligations, and manage follow-through
Maintain accurate partner records, integration documentation, contacts, contract terms, and issue logs

Qualification

Working technical fluencyCommercial account management instinctsA track record of resolving complexClearOTE Compensation

Required

6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business
Working technical fluency: comfortable reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools like Postman. SQL, or comfort pulling and analyzing your own data, is strongly preferred
A working understanding of travel distribution architecture: how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators, and where it tends to break
Commercial account management instincts: you connect integration performance to revenue, find growth opportunities, and make a data-backed case for them
A track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and disciplined follow-through
Strong organizational and project management skills, so you can manage several partner workstreams, incidents, and onboardings at the same time without dropping anything
Clear, professional written and verbal communication with both technical and commercial audiences, including partner executives
Comfortable using AI and modern tools to streamline workflows, speed up diagnosis, and operate well in a fast-moving environment
Applications for this role will be accepted through January 28, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
OTE Compensation
In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.
Total OTE Range (Base Salary + Variable)

Sr. Partner Success Manager, Technology Partners at Engine · LumiJobs

Sr. Partner Success Manager, Technology Partners

Responsibilities

Qualification

Required

Benefits

Company

Engine

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