New Product Introduction Manager

Required

• Operationally Fluent in Manufacturing — 6+ years across customer success, operations, manufacturing coordination, supply chain, or project management, ideally in the fragrance and flavor industry.
• Comfortable in Customer-Facing and Plant-Facing Work at Once — Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments — this isn't a pure customer-success seat or a pure production seat, it's both.
• A Relentless Closer of Loose Ends — Tenacious about tracking every open thread across procurement, production, and customer communication until it's actually resolved, not just logged.
• A Strong Cross-Functional Communicator — Excellent stakeholder management skills, with the judgment to know when to escalate and when to resolve quietly.
• Genuinely Curious About How the Product Gets Made — Wants to understand fragrance readiness and production sequencing well enough to make real calls, not just relay updates.
• Organized Under Pressure — Strong organizational and project management skills, with the ability to manage multiple customer programs simultaneously without dropping any of them.
• Ways to Stand Out
• Contract Manufacturing Experience — You've supported customer programs inside a contract manufacturing environment.
• Production Planning Fluency — Familiarity with production planning, order fulfillment, or S&OP processes.
• Systems Experience — Hands-on experience with ERP, CRM, and project management systems.
• Launch Experience — You've supported product launches or customer deployment programs before, not just steady-state accounts.
• What Success Looks Like (First 6-12 Months)