Technical Program Manager, Fleet Reliability at Tutorintelligence · LumiJobs

Responsibilities

Tutor Intelligence robots run production on customer floors across North America. The fleet is growing faster than the tools behind it.
This role exists to fix that by building. The job is to find the parts of the operation that are held together with tape and replace them with something that works. Each project starts with a problem and very little else: no spec, no existing tool, no one to hand the work to. The person in this seat figures out what should exist, builds the first version, puts it in front of the people who need it, and keeps improving it until it runs on its own. Then it's on to the next one.
What the work looks like
Most of what it takes to run a much larger fleet hasn't been built yet. This role builds it. That means looking at how the operation runs today, finding where it breaks or slows down, and building what should be there instead. The work is tools, data, and the way the work itself gets done.
The work will keep changing as the fleet grows. What stays the same is the job itself: see the problem, build the fix, put it to use, and keep improving it until it runs on its own.
The hard failures
Some robot failures don't make sense at first. A sensor tests fine on the bench and fails on the floor. A robot runs clean for three weeks and then stops every afternoon at 2:00. This role leads those investigations. That means pulling logs, reading field reports and parts history, talking to the technician who was there, building a theory, testing it, and staying with it until the cause is found and the fix holds.
Someone who asks why a problem happened, not just how to make it stop, and who looks for the structure behind it: the process, the data, or the handoff that let it happen. Someone who, after watching a team struggle with the same problem twice, has already sketched a fix that keeps it from happening a third time, and built the first version. Someone who would rather own a result than report on one.
This can be an early-career role for someone with clear momentum, or a step up for someone five or more years in who is done reporting on problems they could have fixed. Either way, someone who learns fast, gets noticeably better every quarter, and wants the job to grow with the fleet.

Technical Program Manager, Fleet Reliability

Responsibilities

Company

Tutorintelligence

More roles at Tutorintelligence