Sr. Technical Program Manager

Cincinnati, OHfull time

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senior

H1B: no

Toshibaglobalcommerce Solutions Technical Program Manager responsible for end-to-end delivery of complex retail solutions ensuring alignment of business requirements, product strategy, and technical execution. Drives cross-functional coordination, risk mitigation, and client engagement with up to 10% travel.

Responsibilities

Program Delivery & Execution:
Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements.
Manage risks, dependencies, milestones, and deliverables across projects.
Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs.
Cross-Functional Alignment & Collaboration:
Align product requirements and technical architecture into integrated project plans, ensuring smooth collaboration across engineering, product, and business teams.
Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables.
Promote a culture of ownership, accountability, and collaboration across all teams involved in the program.
Technical Oversight & Leadership:
Provide leadership to technical project managers and cross-functional teams, driving program outcomes and ensuring technical excellence.
Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints.
Drive root cause analysis for defects and lead corrective actions to prevent future issues.

Qualification

Proven experience in retail technologyPMPProficiency in JiraExpertise in managing complexResults-drivenSuccess MetricsEffective program delivery

Required

Bachelor’s degree in a technical field or equivalent combination of education and experience.
12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions.
Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery.
Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.
Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction.
Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
Customer-facing experience with proven ability to translate client requirements into executable plans.
Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget.
Success Metrics:
Effective program delivery, with adherence to key milestones and client satisfaction.