Senior Operations Manager, Quality Control

Remote - United Statesfull timeRemote

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senior

$195k–$270k

H1B: yes

Upstart The Senior Operations Manager, Quality Control leads the Site Reliability Engineering team to improve reliability and operational maturity of Upstart’s products. This role drives improvements in incident management, observability, and operational readiness.

Responsibilities

As the Senior Engineering Manager of Site Reliability Engineering, you will lead a team responsible for improving the reliability and operational maturity of Upstart’s products and services. You will drive high impact improvements across incident management, observability, operational readiness, and reliability engineering.
This role is suited for a hands-on leader with strong technical judgment, disciplined execution, and a track record of building high performing teams. You will balance immediate operational needs with durable improvements that reduce risk, strengthen resilience, and improve how Upstart learns from production.
How you’ll make an impact
Team Leadership and Execution
Manage and develop a team focused on incident management, observability, operational readiness, and reliability engineering
Define a clear charter, priorities, roadmap, and measurable outcomes for the SRE function
Translate strategy into capacity aware plans with explicit trade offs, ownership, milestones, and success measures
Maintain visibility into delivery health, operational risks, and team performance, intervening early when execution drifts
Build a resilient operating model through cross-training, shared context, effective delegation, and clear primary and secondary ownership
Set a high bar for technical quality, operating rigor, and executive communication
Develop engineers and leaders who can independently own complex reliability initiatives
Incident Management and Learning

Qualification

Direct experience managing an SRETrack record of hiringExperience operating large scaleFamiliarity with Kubernetes

Required

5+ years of reliability engineering management experience and 7+ years of experience in software engineering, site reliability engineering, infrastructure, or platform engineering
Significant hands-on experience in Site Reliability Engineering, Production Engineering, or an equivalent role responsible for operating and improving production systems
Direct experience managing an SRE, Production Engineering, or equivalent reliability function, including ownership of its strategy, roadmap, operating model, and outcomes
Strong technical depth in distributed systems, cloud infrastructure, observability, and production operations
Experience leading high severity incident response and improving incident management practices at scale
Demonstrated ability to translate strategy into focused, capacity aware plans and deliver measurable outcomes
Track record of hiring, developing, and retaining high performing engineers and engineering leaders
Strong cross-functional leadership and communication, with the ability to turn complex operational data into clear decisions and drive alignment across teams

Preferred

Experience operating large scale, highly available distributed systems
Experience implementing or evolving service-level objectives and error-budget practices
Experience with observability platforms such as Datadog, Grafana, Prometheus, OpenTelemetry, or similar technologies
Experience developing incident management, operational readiness, or resilience programs across a large engineering organization
Familiarity with Kubernetes, AWS, and modern cloud native architectures
Experience supporting major platform or architectural transitions
Strong product mindset when building internal reliability capabilities
Experience establishing executive level reliability reporting and operating reviews